What pricing tiers does HERO list on its pricing page?
HERO lists three pricing tiers: Basic at $15 per seat per month, Pro at $35 per seat per month, and an Enterprise tier that requires contacting sales.
What features are included in the Basic and Pro pricing tiers?
Basic includes 5 collaborative workspaces, 10 projects, and Basic AI features; Pro includes unlimited workspaces, unlimited projects, and Premium AI features.
What does HERO’s Enterprise plan provide?
HERO’s Enterprise plan is available via contact with sales and is described as offering advanced security & controls, custom development & integration, and advanced customer support.
What competitive products are listed as direct competitors to HERO?
Direct competitors listed include Notion, Coda, Atlassian Confluence, DocuSign, and PandaDoc.
What indirect or content competitors are listed for HERO?
Indirect or adjacent competitors listed include Airtable, GitBook, Microsoft SharePoint, ClickUp, Process Street, Trainual, Slite, and GitBook (GitBook is listed in the input both as an indirect competitor and under content competitors).
Does HERO provide an API or developer tools (webhooks, SDKs)?
HERO supports integrations and offers custom integration and development services (particularly via the Enterprise plan); customers can request API access, webhooks or SDK details from sales or support.
Who owns the documents and how can I export my data?
Customers retain control of their content, and HERO supports exporting documents to .docx and .pdf; for bulk export, retention policies, and contractual data‑ownership clauses, customers should review HERO’s terms or contact support.
What support channels and SLAs are available for Enterprise customers?
HERO’s Enterprise plan includes advanced customer support and custom SLAs; response times, dedicated support contacts, and escalation procedures are provided as part of Enterprise contracts.
Does HERO guarantee uptime or provide an availability SLA?
Uptime and availability guarantees are handled via Enterprise agreements; organizations requiring a formal SLA should discuss specific uptime targets and remedies with HERO sales.
Is there a free trial or product demo available?
HERO offers a product‑led experience and demo options; prospective users can sign up on the site or request a demo / enterprise trial through the contact or sales channels.
Does HERO have a mobile app or support offline use on mobile?
HERO provides native desktop apps for macOS (Intel & Apple Silicon) and Windows and supports offline desktop use; mobile apps are not referenced in the research, so check with HERO for current mobile availability.
Who owns the documents and how can I export my data?
Customers retain control of their content, and HERO supports exporting documents to .docx and .pdf; for bulk export, retention policies, and contractual data‑ownership clauses, customers should review HERO’s terms or contact support.
What administrative and access control features does HERO offer?
HERO provides enterprise‑grade access controls, role‑based permissions and auditability, with advanced admin controls available as part of Enterprise plans for governance and compliance needs.
What accessibility and inclusion signals does HERO mention?
HERO emphasizes a design-led approach mindful of inclusion and neurodiversity (including dyslexia and ADHD) in its product and messaging.